Privacy Policy

Who we are

Survey Ferret is a Queensland based platform that helps property sellers and their representatives prepare seller disclosure documents and order the searches required to complete them. This Privacy Policy explains how we collect, use, hold and disclose personal information when you use our website at surveyferret.com.au and our services.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

We collect personal information that is reasonably necessary to provide our services, including:

• Contact details, such as your name, email address and phone number.
• Property addresses and related details you submit for investigations, searches and disclosure preparation.
• Account and billing information needed to process orders and payments.
• Usage data, such as pages visited, device and browser information, IP address and interactions with our platform.
• Communications you send us, including support requests and feedback.

How we use your information

We use personal information to:

• Provide, operate and improve the Survey Ferret platform and our services.
• Carry out property investigations and order the searches you request.
• Prepare and deliver seller disclosure documents and related reports.
• Process payments and manage your account.
• Communicate with you about your orders, our services and updates that may affect you.
• Monitor usage, diagnose problems and keep the platform secure.
• Comply with our legal obligations.

Disclosure to third parties

To deliver our services we may disclose personal information, including property addresses and related details, to:

• Search providers who conduct title, registry and other property searches on our behalf.
• Local councils, when council records or certificates are required for an investigation.
• Body corporate managers, when body corporate records or certificates are required.
• Service providers who support our business, such as hosting, payment processing, analytics and customer support providers.
• Government agencies, regulators or courts where required or authorised by law.

We only share the information a third party needs to perform its role, and we take reasonable steps to ensure our service providers handle personal information in line with the Australian Privacy Principles. We do not sell personal information.

Privacy Act and Australian Privacy Principles

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This includes collecting information only by lawful and fair means, using it for the purposes for which it was collected (or related purposes you would reasonably expect), and taking reasonable steps to keep it accurate, complete and up to date.

Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps include encryption in transit, access controls, and secure hosting with reputable providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information to a standard consistent with industry practice.

Retention

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law. When information is no longer needed, we take reasonable steps to destroy it or de-identify it. Records relating to completed orders may be retained for a period to meet legal, accounting and dispute resolution requirements.

Access and correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete or misleading. To make a request, contact us using the details below. We will respond within a reasonable time and, in most cases, without charge. If we refuse a request, we will explain why and how you can complain about the refusal.

Cookies and analytics

Our website uses cookies and similar technologies to keep you signed in, remember your preferences and understand how the site is used. We may use analytics tools that collect aggregated usage data to help us improve the platform. You can control or disable cookies through your browser settings, though some features of the site may not work correctly without them.

Complaints

If you believe we have breached the Privacy Act or the Australian Privacy Principles, please contact us first so we can investigate and respond. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with the date it was last updated. Significant changes will be communicated through the platform or by email where appropriate.

Contact us

For privacy questions, access or correction requests, or complaints, contact us at [email protected].